FAQ

  • What insurance do you take?

    At this time, all services are private pay.
    Out of Network benefits can be a way to get part of your session covered by you insurance, even if services are out of network. Always contact your insurance provider for more information. If needed, a receipt of services can be provided to you directly for you to submit to your insurance carrier in order to receive reimbursement.
    Please note that contacting your insurance provider prior to session is important to know what is covered, and if out of network benefits are offered.
    Any questions or concerns can always be discussed with your therapist.
    *Please note that Medicaid holders cannot pay out of pocket for services as there may be a risk of losing coverage. For this reason, Alesia cannot work with clients who carry Medicaid at this time.
    Please comeback for updates!

  • How do I schedule an appointment?

    If you are a new client, please visit the client portal or fill out the contact form. Have an immediate question, feel free to contact the office at 920.301.7424. You will be able to schedule a consultation or intake session to make sure the services are a good fit via the client scheduling portal.

    https://www.therapyportal.com/p/moonlitpathways444/ 

  • How do I cancel or change my appointment?

    I understand that life happens, and sometimes you may need to cancel or reschedule an appointment. In order to provide the best possible service and respect everyone's time, I require a ‘24 hour notice’ for any cancellations or rescheduling.

    *This 24-hour notice is not a penalty, but allows me to offer the appointment time to others who may be on the waiting list. If I do not receive a 24-hour notice, the full session fee will be charged.

  • Missed session/No call No show

    If two or more appointments are missed or canceled with less than 24 hours' notice within a 3-month period, or if cancellations are frequent (even with 24-hour notice), we may need to consider terminating services. Additionally, if two consecutive appointments are missed without notice, we may cancel further sessions and request a discussion to address any barriers to attending treatment.

    I value your commitment to your treatment and ask that you make every effort to attend scheduled sessions, as consistency is key to making progress

  • How long does therapy take?

    Everyone has different needs when it comes to therapy. All treatment plans are discussed with you individually. Therapy is a collaborative process, so speak with your therapist about your expectations and needs when it comes to treatment. Depending on your needs, treatment can be a few sessions, or can be quite a bit more. As always, speak with your therapist with any questions about the process.

  • Paperwork

    Paperwork will need to be completed prior to the start of treatment. This paperwork will include consent for treatment, Telehealth consent, practice policies, and a short intake form. The paperwork can be emailed to you or provided via the therapy portal. Your records are stored safely in an electronic health records system. Please note that none of your information can be shared without your written consent.

No Surprise Act and Good Faith Estimates

The No Surprises Act, which took effect on January 1, 2022, is a federal law designed to protect consumers from unexpected medical bills. Under this law, you cannot be charged more than your expected in-network cost for certain out-of-network services, including emergency care and non-emergency care from out-of-network providers at in-network facilities.

Key protections include:

  • Emergency services: If you receive emergency medical care, you are protected from surprise billing, even if the provider or facility is out-of-network.

  • Non-emergency services: If you receive non-emergency care at an in-network facility but are treated by an out-of-network provider (e.g., anesthesiologists, radiologists), you cannot be charged more than your in-network cost-sharing.

  • Transparency: Providers and health plans are required to give clear, upfront information about costs, including information about out-of-network providers.

  • Dispute resolution: The law establishes a process to resolve payment disputes between providers and insurers, so consumers are not caught in the middle.

The No Surprises Act ensures that you won’t be hit with surprise bills for services you did not choose or expect to be out-of-network, making your healthcare costs more predictable and manageable.

This Good Faith Estimate shows the costs of services that are reasonably expected for your mental health care needs. The estimate is based on information known at the time the estimate was created.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency services when uninsured or receiving services from an out-of-network provider/facility, including psychotherapy.

A Good Faith Estimate is for your awareness only. It is not a contract or commitment.

To learn more about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or call 800-985-3059.

Emergency Services:

Please be aware that I do not provide crisis care. However, I am proud of you for getting help!
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If you are experiencing a life threatening emergency and need of immediate support, please go to your nearest emergency room.